In everything we do, we have a philosophy of delivering superior performance. We are committed to providing safe, reliable, on-time taxi service, and we train our drivers to take care of each customer, providing each one with a safe, comfortable and pleasant experience. Our drivers are courteous and helpful toward our passengers. They are trained to listen actively to customer needs, and expected to treat them with courtesy and respect. We count on them to display a positive attitude, handle baggage carefully, and maintain our dress code and our standards for clean, well-maintained vehicles. We work hard to ensure that our phone personnel are polite and well-trained, too. We strive to take excellent care of each caller and make sure reservations are entered accurately. We use the most sophisticated dispatch and reservation systems in our industry, and have developed efficient processes to ensure good communication between the call center, dispatchers and drivers. Our call center operates 24 hours a day, 7 days a week. DFW Taxi Service is committed to providing the best service to our customers. We constantly strive for improvement through the use of customer feedback as a gauge to learn what we are doing well and in what areas we can improve. We share commendations with our operators and employees and show recognition for exemplary work. We also listen and document complaints from our customers, devise solutions to ensure the same issues do not resurface in the future, and provide customer follow up to ensure their concerns are being addressed. |
All Airports & Major Attractions
Air Conditioned
New Vehicles
Handicap Accessible Vans
Fares Quoted Over the Phone
Corporate Accounts
Package Delivery
Major Credit Cards Accepted
Fully Insured & Licensed
Air Conditioned
New Vehicles
Handicap Accessible Vans
Fares Quoted Over the Phone
Corporate Accounts
Package Delivery
Major Credit Cards Accepted
Fully Insured & Licensed
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Our Drivers: Our service and performance as a quality taxicab provider is only as good as our independent contractor drivers, and how well they collaborate with our support staff to take care of customers. Our focus is to attract independent operators who not only meet the necessary skills and job requirements, but who also share our commitment to customer satisfaction, safety, and service. Drivers are contracted subject to passing our training program and meeting a series of minimum requirements including criminal background checks, five-year record of excellent driving, knowledge of the service area, sensitivity to passenger needs and other criteria related to their prior work performance. Our new driver orientation programs include a mixture of both classroom and behind-the-wheel instruction. To be certified, drivers must demonstrate mastery of all operational policies, procedures, safe and defensive driving practices and technical driving skills. They must also meet our criteria for courtesy and skills in customer relations. Over time, we reinforce our key practices and procedures with our drivers. We ensure that our drivers have geographical knowledge and map reading skills, for the entire Dallas Fort worth area. We also orient our drivers on helping clients with special needs with sensitivity and care, and we require drivers to maintain high standards of cleanliness, both in the appearance as well as the cleanliness of the vehicle, both inside and out. We are proud to be known as an innovative and progressive company focused on operators as both business partners and key customers. As part of this goal, we are committed to helping members of minority cultures do well. In Dallas Fort worth, we have a significant number of drivers and passengers who are members of minority cultures and we are proud of our diversity. To ensure that we retain the drivers we contract, we provide them with high levels of service, holding regular driver meetings to maintain open communications, identify and correct problems, and continue to work together to improve service. |
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DFW Official Taxi Service will provide you with courteous, prompt and efficient TAXI service to and from the Dallas/Fort Worth International
Airport, Dallas Love Field Airport and places throughout the metroplex.
For prompt service we ask that you call in advance. You are welcome to schedule a pick up appointment in advance to ensure promptness and
avoid scheduling conflicts.
We provide taxi service for individuals and groups in sedans, mini-vans and large vans. DFW Taxi Services boasts a modern fleet of sedans,
minivans - guaranteed safe, clean and on time.
Our fleet consists of late model sedans, and passenger vans. All our vehicles come equipped with Global Positioning System (GPS) to ensure a
direct route and a timely response. Our drivers are located throughout the metroplex, anywhere within reach of you and available to provide you
taxi service to anywhere... in the Greater Dallas/Fort Worth area and beyond..
Safety is our top priority and we train, communicate and reinforce safety in all aspects of our operations. We understand the responsibility we have to our passengers and we take that responsibility very seriously. Our drivers are skilled in defensive driving techniques and attend regular safety meetings. Our drivers obtain certification in a defensive driving from the National Safety Council before they ever get behind the wheel of a taxi. We execute safety inspections of our taxicabs and conduct random quality control observations – for our drivers, call center and dispatch personnel – to ensure our service standards are being met. To help ensure passenger safety, we regularly check with the Department of Motor Vehicles for accidents, vehicle code violations and valid driver’s licenses to ensure that if our drivers have had any issues we are aware of them. We are proud of our safety record and of the service we provide to the residents of DFW Metroplix. |
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